At approximately 7pm BST last night, our main network provider experienced a large scare attack which cause system failures in all of their datacentres. Our servers were initially largely unaffected by this, with the exception that our ns2.ghxhosting.com DNS server (located in Texas) was offline. This was not considered to be a major issue, as both our ns1 and ns3 nameservers (which also host all uzipp.com and uzipp.net DNS) remained online.
As of the last 30 minutes, it has become apparent that our ns3.ghxhosting.com DNS server (located in LA, California) has also gone down as a result of the attack, although at first it did remain online for several hours.
This leaves us with only our ns1.ghxhosting.com DNS server (located in Maidenhead, UK) remaining, which means that our network of shared and reseller hosting servers is now considered at risk of complete failure should ns1 also fail. Please note that this is extremely unlikely as the attack was over 14 hours ago, so any further failures would almost certainly have shown by now.
Our shared and reseller hosting servers are still online and have been otherwise unaffected. No data has been lost.
Our network provider have all staff working flat out in all their datacentres to restore service as soon as possible and hope to have everything back up and running within 24-48 hours.
We will continue to post status updates throughout the next few days, until everything is brought back online and considered stable. Please note that some non-urgent support requests may take longer during this time, particularly if they involve DNS or require assistance from our network providers.
In the unlikely event that our online support system becomes unavailable, we are contactable by phone on +44 (0)1453 700008, with a 24 hour messaging service if we are unable to answer your call.
We would like to thank you for your patience during this time.
Mark Stevens
Managing Director
GHXhosting.com Ltd