Here are the details of when support will be available as normal and when it will be operating at a reduced level over the Christmas and New Year holidays.
Up to 5pm on Wednesday 24th December – As normal
5pm on 24th to 9am on 27th December – Sales & Billing closed.
Support level will be reduced to responding to urgent issues only (such as server outages). All non-urgent support requests as well as sales & billing requests will be dealt with on Saturday 27th.
9am on 27th to 5pm on Wednesday 31st – As normal
5pm on 31st to 9am on Friday 2nd January – Sales & Billing closed.
Support level will be reduced to responding to urgent issues only (such as server outages). All non-urgent support requests as well as sales & billing requests will be dealt with on Friday 2nd.
9am on Friday 2nd January onwards – As normal
Please note that during the times listed, the only form of support available will be our HelpDesk. We may not respond to phone or live support requests during times when sales & billing are closed. Any messages left will be answered when normal support hours resume. Only if you have an urgent support issue, we can be reached on our 24 hour emergency mobile by calling 07505 196643. Please use our regular number for all non-urgent calls.
All times listed are GMT.
We would like to thank you all for your custom and wish everyone a Merry Christmas & a Happy New Year.