Yesterday, due to power issues at the BlueSquare datacentre where GHXhosting.com Pear server is located, which hosts the Uzipp website and all Ensim based sites, there was an unexpected outage which unfortunately lasted for several hours. We did post updated on the GHXhosting.com forums during this time, however the Uzipp website and forums were inaccessible so we were unable to post updates here. We have been sent the following e-mail from our server provider at BlueSquare, which has further details about the outage.
“As you will be more than painfully aware, yesterday we suffered a large, wide spread outage. Currently the information we have is 3rd hand and we’ve not yet had an official response from the datacentre however we are lead to believe that at approx 4pm a 3rd party electrician was working on a fuse board and for whatever reason caused our racks, as well as a number of BlueSquare’s other customer to loose power. The power itself was restored fairly quickly however a number of VPS host machines and dedicated servers required manual intervention to get them backup and running. Unfortunately due to some of the VPS servers needing to run a filesystem check this did take 3-4 hours + time for each VPS to rebuild its quota databases hence some users seeing huge amounts of downtime which is obviously not what we aim for. A number of our machines had 100′s of days uptime which are now obviously reset.”
I would like to take this opportunity to again apologise for yesterday’s outage and I would again like to thank all of you for waiting patiently while this issue was resolved by the datacentre staff.