UZIPP.com Migration

The UZIPP helpdesk has now been closed. The process of transferring all Uzipp accounts across to GHXhosting.com Ltd has been completed, so it has been decided that there is no need for the Uzipp helpdesk to continue to operate as all support requests are now being handled by GHXhosting.com Ltd.

To access your account with GHXhosting.com Ltd please login to https://members.ghxhosting.com using the login details which you should have previously received. If you do not have these details, please use the contact form available at http://www.ghxhosting.com/?p=contact#helpdesk to send your request. A ticket number and access details will be sent to your e-mail address, in a similar way as happened with Uzipp.

Please feel free to contact GHXhosting.com Ltd if you have an questions or are having trouble accessing your account.

Thank you

Pear server was migrated to the new building earlier this evening and has been successfully installed in the new server cage. It has started up fine and everything appears to be working correctly. I will let you know when the migration of our NS1 DNS server has been completed.

Due to our provider filling their current capacity in the datacentre where pear server is hosted, they will be moving to a new private cage in the facility’s new building which is located on the same site. The actual distance will be approximately a 100 meter move across the car park. As part of this move, our provider is upgrading their network as well as making other enhancements.

The actual move will take place between Friday 11th and Monday 14th April, however it is expected that pear server will only be down for 30 minutes whilst it is powered down and taken to the new cage. We have not yet been informed of the specific time during this window when pear server will be moved.

As our UK DNS server (ns1.ghxhosting.com) is located in the same datacentre, it will also be affected by this move, although we anticipate that it will be moved at a different time to pear server. We are expecting that NS1 will be offline for a maximum of 1 hour. This should not cause any noticeable effect, as all DNS requests will just be redirected to our other US East and West Coast based DNS servers during the time that NS1 is offline.

No server IPs or any other details relating to any websites hosted on our servers will change during this move. We will update this post when we have had the actual time/date of the server moves confirmed.

Earlier today, pear server was taken down to have it’s memory tested. This was a planned outage, but as it was scheduled at the last minute, we were unfortunately unable to give any advance notice. The server passed the memory test, so I have just upgraded to the kernel which will hopefully solve the stability issues. I will be monitoring the server over the next few hours to make sure there are no problems caused by the upgrade.

Hopefully this will be the end of the server crashes and unplanned downtime.

Thank you for bearing with us during these outages.

UPDATE: Due to some delays, this diagnostic work has had to be rescheduled for the same time on Tuesday morning.

Following pear server’s crash this morning it will be going down at around 7/8am GMT tomorrow morning (Tuesday 8th) for hardware diagnostics to be run. We do not know how long the server will be down for, however we hope that the cause of this morning’s server crash will be found and rectified, as we believe the cause may be hardware related. The server will be brought back online as soon as possible, once the diagnostic work is complete.

We would like to thank you for your patience whilst this diagnostic work is carried out.

Here are the details of when support will be available as normal and when it will be operating at a reduced level over the xmas and new year holidays.

Up to 5pm on Monday 24th December - As normal

5pm on 24th to 9am on 27th December - Support will be reduced to responding to urgent issues only (such as server outages). All non-urgent support requests will be dealt with on Thursday 27th.

9am on 27th to 5pm on Monday 31st - As normal

5pm on 31st to 9am on Wednesday 2nd January - Support will be reduced to responding to urgent issues only (such as server outages). All non-urgent support requests will be dealt with on Wednesday 2nd.

9am on Wednesday 2nd January onwards - As normal

Please note that during the times listed, the only form of support available will be our HelpDesk. We will not respond to live support requests during times when is operating at a reduced level.

All times listed are GMT.

We would like to thank you all for your custom and wish everyone a Merry Christmas & a Happy New Year.

We would like to inform all Uzipp clients who pay their account by credit/debit card on 2CheckOut that their accounts are now being transferred to GHXhosting.com. An e-mail has been sent to all clients who pay by 2CheckOut to inform them of this.

Accounts which are paid by PayPal will be transferred at a later date.

Please feel free to contact us if you have any questions. A copy of the full message has been posted on the Uzipp forums at http://forum.uzipp.com/index.php?showtopic=3936

Thank you

Yesterday, due to power issues at the BlueSquare datacentre where GHXhosting.com Pear server is located, which hosts the Uzipp website and all Ensim based sites, there was an unexpected outage which unfortunately lasted for several hours. We did post updated on the GHXhosting.com forums during this time, however the Uzipp website and forums were inaccessible so we were unable to post updates here. We have been sent the following e-mail from our server provider at BlueSquare, which has further details about the outage.

“As you will be more than painfully aware, yesterday we suffered a large, wide spread outage. Currently the information we have is 3rd hand and we’ve not yet had an official response from the datacentre however we are lead to believe that at approx 4pm a 3rd party electrician was working on a fuse board and for whatever reason caused our racks, as well as a number of BlueSquare’s other customer to loose power. The power itself was restored fairly quickly however a number of VPS host machines and dedicated servers required manual intervention to get them backup and running. Unfortunately due to some of the VPS servers needing to run a filesystem check this did take 3-4 hours + time for each VPS to rebuild its quota databases hence some users seeing huge amounts of downtime which is obviously not what we aim for. A number of our machines had 100’s of days uptime which are now obviously reset.”

I would like to take this opportunity to again apologise for yesterday’s outage and I would again like to thank all of you for waiting patiently while this issue was resolved by the datacentre staff.

I have now migrated all sites from grape server across to the new GHXhosting.com pear server. All clients hosted on grape should have been sent an e-mail informing them about this. A copy of this e-mail can also be found on the forums at http://forum.uzipp.com/index.php?showtopic=3843

Please submit a helpdesk ticket if you have any problems with your site since the move.

Thank you for choosing UZIPP.com!

This new site has been created to allow us to update you on the process of migration the client base of UZIPP.com to GHXhosting.com, including migrating all sites to their servers. If you haven’t already read about what is happening and the changes that are taking place, please visit the forums where we have already posted the e-mails we have sent to our clients about this.

If you have any questions which aren’t already answered by this site, please use the links on the right to submit a ticket on our helpdesk, where we will do our best to answer any questions you may have.